FREQUENTLY ASKED QUESTIONS
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
We apply different flat rate shipping rates for each EU state other than Italy. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Our Buyer Protection Program is a set of purchases that offer buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive in the correct size or requested color.
- The item you received was not as described.
- The item you received that was sure to be authentic was fake.
Our buyer protection program lasts 14 days in all EU states.